FAQ

Yes, however please make sure to check the product description to verify which countries are available for shipping.

Please keep in mind that as much as we wish we could ship to customers worldwide, our current licensing agreements restrict us to sell to certain territories. However, that doesn't mean it won't happen in the future! We are always pushing our licensing partners to give us more territories.

All orders are processed and shipped within 1-2 business days. Customers will be emailed a tracking number in their shipping confirmation once their order has been fulfilled. Orders will typically arrive in 1-2 weeks for standard shipping methods and usually <1 week for fast shipping.

Every item for Pre-Order will have a shipping date disclosed
within the product description. These shipping dates are subject to change based on outside factors beyond our control.

We use all major carriers, and local courier partners. For reference, most United States orders will be delivered via USPS.

All sales are final once your order has been processed and
shipped. If your LED Lamp/Neon/3D Lamp/Sticker Pack/Key Strap/Lenticular
Poster/Light Box arrives and it is delivered broken or defective, please
immediately email support@otakulamps.com within 90 days for a replacement free of charge. There are various ways to edit or cancel your order, however this is only available before your order has been fulfilled. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also, if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.

All apparel items are final sale except when: The apparel item
arrives torn/ripped, or the size you received is not the size you ordered. In
the event there is an issue with your apparel order please reach out to support@otakulamps.com immediately with your
order number and a photo of the issue you are experiencing.

If your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days of your order and we will send you a replacement free of charge.

Shipping couriers often scan packages as "Delivered" once they have dropped off the package. If you received a "Delivered" notification, but do not see your order, please contact us to reach out to the shipping courier to resolve this issue.

If it is determined that the package is lost due to mis-delivery by the carrier, we will replace or refund your order. 

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again. 

If you have not received an update on your tracking number within 7 business days, please contact us as soon as possible for us to resolve the issue with the shipping courier.

If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order or provide a refund.

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again. 

We currently accept all major credit and debit cards (Visa, Mastercard, Discover, American Express). We also accept Apple Pay, Amazon Pay, Google Pay, Shop Pay, and PayPal.

If you would like to pay in installments, we also accept Klarna. Klarna collects the first payment when you check out, and the remaining 3 payments are collected every 2 weeks without interest or additional fees if you pay on time.

There are various ways to edit or cancel your order, however this is only available before your order has been fulfilled. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.

Once an order has been processed and fulfilled, we cannot change the shipping information on the order. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.

If your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days of your order and we will send you a replacement free of charge. However, if you accidentally broke your item after this time we do sell the bases separately [link here]. We also sell the plates separately.

Our lamps are tested for the most up to date industry standards to ensure high quality across all of our products. If you are experiencing flashing and/or blinking, this is typically due to a lack of power to the lamp. This is almost always due to low battery power, and this can be fixed by either: (1) plugging the lamp in using the included USB cord, or (2) getting a new set of fresh 3 x AA batteries. If the problem continues after you have tried this, please contact us at support@otakulamps.com

Please be very careful when trying to clean your acrylic plates, as it is very easy to scratch and damage the plates if you are not careful. DO NOT USE A PAPER TOWEL OR ROUGH MICROFIBER CLOTH. In order to clean the plates properly, first make sure to gently blow away any noticeable dust or debris off of the plate. Then, take a clean camera lens cleaning cloth or a cloth used to clean glasses and carefully wipe the plate, making sure not to be too rough when handling.

For some of our collections, we do sell the character plates separately. Please check each product to see if the PLATE ONLY option is available for purchase.

All inquiries can be sent via email to support@otakulamps.com. Please allow up to 24 hours for us to respond. Emails received on the weekends or holidays will be responded to on the next business day. If your question is in regards to editing or cancelling your order, please see the above FAQ answers.

Yes! Otaku Lamps is home of the ORIGINAL, officially licensed anime LED lamps and lighting products! This means we have officially partnered with some of the largest anime studios (Crunchyroll, Funimation, VIZ Media , Aniplex, Activision, and LINE FRIENDS) in order to continue bringing you guys awesome anime LED lamps and lighting products! We are not affiliated with any brand selling unlicensed products.

If you are interested in selling OTAKU Merchandise on your
website, please fill out the form listed on this page in order to
submit an application to be a wholesale partner. We review each application and will send a response email with an account invite pending acceptance.

Yes, we do! Please keep in mind that we do not accept all applications, however we try our best to accommodate as many marketing partners that we can at a point in time. If you think you would be a great fit, submit your application here!