Refund policy

Does Otaku Lamps Accept Refunds?

All sales are final once your order has been processed and shipped. If your order is delivered broken or defective, please immediately email support@otakulamps.com within 90 days for a replacement free of charge. There are various ways to edit or cancel your order, however this is only available before your order has been fulfilled. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also, if you have created an account, you can edit or cancel your order there. Please keep in mind that we cannot cancel or return any orders that have been processed and fulfilled.

Does Otaku Lamps Accept Returns?

Unfortunately, we are not accepting any returned items at this time. However, if your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days since receiving your order and we will send you a replacement free of charge. If you do not contact us within 90 days of receiving your order, we will not replace your order or defective part free of charge. 

What If My Order Is Delivered Broken or Defective?

If your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days since receiving your order and we will send you a replacement free of charge. If you do not contact us within 90 days of receiving your order, we will not replace your order or defective part free of charge. 

What if I Never Received My Order?
If you have not received your order within 90 days of placing your order, please immediately email support@otakulamps.com. We may provide a refund (subject to our discretion) once you provide a valid, verifiable order confirmation from our store, Otaku Lamps.  

If you do not contact us within 90 days of placing your order, we will not provide a refund. 

How Can I Cancel My Order?

If you would like to cancel your order, you can do so from the order status page, your account page (if you have created one), or by sending an email to support@otakulamps.com with the order number and cancellation request immediately. The fastest way to cancel your order is by the order status page which can be accessed immediately after your order and through the order confirmation email. Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer. 

Can I Edit or Add Items to My Current Order?

If an item change is needed, please email support@otakulamps.com with the order number and request an order change or cancellation. The order can be changed or canceled allowing customers to reorder the preferred item and/or add additional items. Please note, we cannot change or cancel orders once they have already been shipped.